Continued Maintenance

Why Use IWD | Our Policy

Why would you chose us for your website maintenance ?

• Frees you up to run your business instead of spending numerous hours learning how to maintain your site

• We know that your site and the information on it are important to you. We do our best to get it right the first time! Corrections are honestly acknowledged and fixed at our expense.

It is often thought that companies can save money by having their own staff do the changes on the website. If the same task if performed by our professional staff they can do much better, as they do it everyday.

We have seen this happen with a simple website that we designed for one of our clients. The staff of the clients company took over upgrading, and within 2 months the site had broken links and the navigation structure was in shambles. The saving was definitely lost in the appearance of the site.

Websites can be unintentionally damaged by incompetent upgrading. Links can be broken or lost, files exposed or deleted. Our Website Maintenance plan protects your investment. We watch over your site on an ongoing basis.

Your website is kept up-to-date. Content editing can be accomplished with updated information. Just email the information or pictures and we will upload it, quickly, with a trained eye to the overall effect of your site.

Our quality control process ensures that your Website Maintenance job gets the attention to detail and accuracy that is essential for your site's success. Communications are easily handled with e-mail, fax and telephone. We always try to accommodate any rush or emergency changes from our clients for e.g. We can change content of website within a short notice in one business day.

Most Website Maintenance job includes at least the following:

• content update, announcements, articles, etc.
• replace images i.e. Pictures & graphics
• adding/removing pages
• image manipulation and addition (client supplied images)
• newsletter & email list maintenance
• shopping cart product updates
• website modification and addition of website content
• pdf creation and uploading

Web Site Maintenance Policy:

1. We maintain a current local backup copy of your web site.
   
2. Maintenance" is defined as website upkeep and updating. Changes include 4 hours of change time. It is not intended to be a redesign or revamp.
   
3. Updates are completed in a timely manner. You are given an update date for your updates. All text and graphic changes must be received in our offices prior to this date for your updates to be done on time. Updates received after your update day may not be completed until the next business day or later.
   
4. Time is based on actual total time involved in completing the updates at the time of billing. There is a one-half hour minimum charge for updates made during any given monthly billing cycle. If no updates or changes have been requested, there is still a monthly fee for maintenance which includes re-registering your site with search engines.
   
5. Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.
   
6. We reserve the right to distinguish between "updates" and "new design". New design work is charged at our design rate.
   
7. Updates should be provided electronically (by email) as much as possible. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif. Updates may also be sent by postal mail or by fax. These require retyping data or scanning photos and will cost more to complete the changes if they go over the allotted 4 hour time.
   
8. Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed at the normal hourly rate. (Example, A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.)

Contact us for details